Walworth County Sheriff's Office

JOB TITLE:

Communications Supervisor - 911 Dispatch Supervisor (Sheriff's Office)

Elkhorn, WI

Reason for Announcement:

Fill Vacancy

Full-time

Responsibilities:

Position Summary

The Communications Supervisor is responsible for the effective management of shift operations, providing effective and efficient dispatch services to 106,000 residents through more than 30 agencies. This position is an hourly position and is eligible for overtime to provide supervisory or shift coverage as needed.

Hours of Work: This position is assigned to a rotating 5/2, 5/3 schedule and is assigned by management to one of three shifts. The shift hours are 6:45 a.m. - 3:00 p.m., 2:45 p.m. - 11:00 p.m., or 10:45 p.m. - 7:00 a.m.

Direct Reports: The Communications Supervisor will supervise the Communications Officers assigned to their shift. 

Essential Duties and Responsibilities

The duties and responsibilities of this position include, but are not limited to:

• Foster a positive organizational culture through behavior, demeanor and example.
• Lead, coordinate, plan, and direct shift activities making sure that all applicable policies and procedures are followed.
• Coordinate with Training & Quality Assurance Manager to review daily activities of Communications Training Officer (CTO) and trainees. Help to identify trends based on interactions, daily observation reports, and weekly meeting forms.
• Make recommendations for improvement or corrective actions.
• Make recommendations for training to the Training & Quality Assurance Manager.
• Participate in creating training or reference materials as needed.
• Demonstrate initiative and sound judgment according to procedural guidelines when making decisions.
• Provide coaching, leadership, and mentorship to the communications center staff.
• Collaborate with other Sheriff’s Office divisions, County departments, and municipal agencies furthering the One Team, One Mission philosophy.
• Recommend changes to policy and procedure to Operations Manager. Ensure that personnel understand the procedures.
• Monitor communication center activities, calling in additional staff when needed to support unusual or major emergency situations.
• Instruct and train employees in proper methods and procedures; inspect work in progress and upon completion; monitor and evaluate performance of staff; develop and monitor compliance with department policies and procedures; ensure smooth day-to-day operation of the communications center.
• Document and investigate instances of complaints, errors, misconduct, and violations of policies and procedures. Report and provide input to Operations Manager for resolution.
• Maintain the security of the communications center at all times.
• Participate in public education and public relations appearances as assigned.
• Coordinate and participate in job related training to develop additional skills and knowledge.
• Respond to emergencies during off duty time arising from inclement weather, equipment failure, personnel issues, or other natural or manmade incidents to provide additional staffing as required.
• Work on the dispatch floor as part of the communications team as needed to ensure shift coverage.

Salary:

$28.57 - $37.44 per hour

BENEFITS:

BARGAINING UNIT: Salaried Exempt Employees
DATE: January 1, 2019
 
EMPLOYMENT STATUS: All employees of Walworth County are at-will employees.
 
BASIS OF PAYMENT: Salaried, FLSA Exempt. You are not eligible for overtime or compensatory time. You are required to account for all time absent from your regular work schedule.
 
SCHEDULED TIME OFF: Accrued based on salary each pay period. All accrued scheduled time off hours are available for use, subject to approval of your supervisor. You accrue scheduled time off (pro-rated for part-time) equivalent to the following:
               15 days per year after 1 year of Walworth County Service
               20 days per year after 5 years of Walworth County Service
               25 days per year after 15 years of Walworth County Service
 
PERSONAL TIME OFF: Employees will receive 64 hours of personal time off as a lump sum at the beginning of each year (pro-rated for part-time and newly-hired employees). At the end of each calendar year, an employee may request to move remaining personal time off hours to the extended sick leave bank. If no request is made, any remaining hours shall be paid out on the employee's last pay date of the calendar year.
 
EXTENDED SICK LEAVE BANK: Used for time off of work for more serious health conditions that require three or more consecutive days off or when on an approved leave of absence.
 
HOLIDAYS: Ten paid holidays each year. As a part-time employee, you receive pro-rated holiday pay based on your positions budgeted FTE.
 
INSURANCE: Employees hired into a .75 FTE or higher position are eligible for Health, Dental, Life, Vision Short-Term Disability and Long-Term Disability insurance benefits on the first of the month following 30 days of service provided you complete enrollment forms within 30 days of hire. Employees hired into a .50 FTE or higher position are eligible for all benefits listed below except Health insurance. Employees hired into a .49 FTE or less position are eligible to participate in Short-Term Disability only.
 

Health Insurance: You can choose Tier 1 or Tier 2. Tier 1 is a standard co-pay plan. Tier 2 is a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). The County will contribute an amount approved by the County Board, payable as a lump sum to your HSA for Tier 2. You may also elect to contribute to your HSA up to the IRS maximum. You may elect either family or single coverage. The monthly premium will be split between the County and the employee.
 
Dental Insurance: You may elect either family or single coverage. The county shall pay 100% (single or family) of the premium for a full-time and 50% (single or family) of the premium for a part-time employee enrolled in dental insurance.
 
Life Insurance: The County provides you with term life insurance in an amount equal to $50,000. You have the option of purchasing additional coverage for yourself, spouse, and/or dependent children.
 
Short-Term Disability Insurance: The County provides you with Short-Term Disability Insurance with premiums paid by the employer.
 
LTD Insurance: The County provides you with Long-Term Disability Insurance. The monthly premium is 0.83% of your insured monthly wages. The County shall pay 67% of the premium & the employee shall pay 33% of the premium.
 
Vison Insurance: You may elect to participate in Vision insurance. The employee electing coverage shall pay 100% (single or family) of the premium for vision insurance.

 
WISCONSIN RETIREMENT: You are covered under the Wisconsin Retirement System if you are expected to work a minimum of 1200 hours per year for a period of one year or more. The WRS provides you with separation, disability or retirement benefits upon termination. The payment is split between the county and employee, as prescribed by state law. Employees expected to work less than 1200 hours per year will not receive this benefit.
 
EDUCATIONAL ASSISTANCE: After completing 6 months of employment, you are eligible to participate in the Educational Assistance Program and receive partial reimbursement for tuition upon completion of approved courses.
 
TAX-SHELTERED BENEFITS: You may elect to participate in the following tax-sheltered benefits:

Deferred Compensation (S457 plan)
Medical Spending Account (S125 plan)
Dependent Care Plan (S125 plan)
Health Savings Account (S223 plan)

 
WORKERS COMPENSATION: You are covered by Workers Compensation for any illness or injury arising out of your employment. Medical expenses and compensation for lost time are paid from the workers' compensation plan. In addition, the County will supplement the workers' compensation lost-time payment for up to 1 year, making you whole on a "net-check" basis.
 
DIRECT DEPOSIT: You are required to participate in direct deposit of your paycheck to a banking institution of your choice.
 
EMPLOYEE ASSISTANCE PROGRAM: You and your family are encouraged to use the Employee Assistance Program for help in addressing confidential family and financial matters. EAP services are provided through Curalinc. Please call 888-881-5462 for help.
 
BEREAVEMENT LEAVE: You will receive pay for up to 3 days for the purpose of bereavement over the death of your spouse, child, step-child, parent, step-parent, brother, sister, grandparent, grandchild, mother-in-law, father-in-law, or other member of the immediate household (excluding renters).
 
You will receive up to 1 day of pay for the death of your brother-in-law, sister-in-law, son-in-law, daughter-in-law, aunt, uncle, niece or nephew.
 
JURY DUTY: Your regular wages will be made-whole for any time you are required to serve on jury duty.
 
MILITARY LEAVE: Your regular wages will be made-whole for up to two weeks for you to meet your annual two-week reserve duty obligation. Extended military leaves are provided in accordance with state and federal laws.
 
LEAVE OF ABSENCE:  You are required to request a leave of absence in writing and a minimum of 15 calendar days prior to your expected absence. All leaves are subject to approval of the Human Resources Department and are at the discretion of the County's representative, except as otherwise required by law.  Under emergency situations, the leave papers must be submitted within 5 days after the absence begins. Periods of absence less than 5 days may be approved by your department head.
 
Note:  This Summary provides only a brief outline of your benefits. All benefit terms and conditions are subject to the specific provisions of plan documents, policies, and/or legal rules and regulations. These benefits are subject to change from time to time by action of the County Board and/or Human Resources Committee.

Qualifications:



Knowledge, Skills & Abilities

• Strong skills in communicating and interacting with others verbally and in writing.
• Ability to develop and effectively present ideas and concepts verbally and in writing.
• Knowledge of leadership, supervisory, and personnel management techniques.
• Ability to work independently and as part of a team.
• Ability to understand, interpret, and communicate policy and procedure.
• Ability to exercise independent judgment and make decisions independently, in accordance with department policies and procedures and local, state, and federal regulations.
• Ability to maintain composure and make decisions in both normal and emergency conditions using diplomacy, fairness, understanding, and sound judgment.
• Ability to demonstrate skills in problem solving.
• Ability to handle multiple tasks at once and provide guidance to employees when necessary.

Qualified candidates will be required to attain and maintain the following certifications if not held at the time of hire:

• APCO Public Safety Telecommunicator
• APCO Emergency Medical Dispatch
• Wisconsin Basic TIME Certification
• APCO Communications Training Officer (CTO)
• APCO Communications Center Supervisor

EDUCATION REQUIREMENTS:

High School Diploma

Apply By:

Submit:

Agency Application

Contact:

Application Contact Agency

Walworth County

Application Contact Address

P.O. Box 1001
100 W. Walworth Street
Elkhorn, Wisconsin, 53121

PhoneApplication Contact Phone

(262) 741-7950

Website Application Contact Website

http://www.co.walworth.wi.us

Notes:

Formal Walworth County Electronic Application

Education & Experience Review

Oral Department Interview

Background Investigation

Post Offer Psychological Evaluation

Post Offer Physical Examination

Drug Screen

Other job related tests may be required.